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Services
56+ specialist services. One accountable partner.
Choose a single service or hand over a whole function. Every Hilix service is delivered by practitioners with 8+ years in regulated fintech across the UK, EU, US and Canada.
Flagship engagement
Prefer one team for everything?
Our Outsourced Fintech Operations Team combines compliance, operations, treasury, support, sales and marketing specialists under one contract, one set of SLAs and one point of accountability.
Compliance & AML
Compliance & AML Outsourcing
KYC, KYB, screening, transaction monitoring, SARs, policies, audits and MLRO support run by experienced fintech compliance practitioners.
AML/CFT Compliance Outsourcing
A complete anti-money laundering and counter-terrorist financing programme, designed and operated for your business model.
KYC Verification Services
Fast, consistent customer identity checks and onboarding decisions, with every case fully evidenced.
KYB Verification (Know Your Business)
Business customer onboarding with company, ownership, UBO and director checks done thoroughly and documented clearly.
Customer Due Diligence (CDD)
Risk-based CDD standards covering identity, purpose, expected activity and ongoing review, applied consistently.
Enhanced Due Diligence (EDD)
Deep reviews of high-risk customers, PEPs and complex relationships, with source of wealth evidence and approval packs.
Sanctions & PEP Screening
Customer and payment screening against OFAC, OFSI, EU and UN lists with fast, well-documented alert handling.
Adverse Media Screening
Structured negative news searches with clear relevance assessments and risk conclusions for customers and businesses.
Transaction Monitoring Services
Rule design, daily alert investigation, threshold tuning and MI that keep your monitoring effective and your queues clear.
Fraud Prevention & Investigation
Fraud rules, behavioural indicators and case investigation that cut losses from account takeover, scams and mule activity.
Suspicious Activity Reporting (SAR/STR)
Internal referral, investigation and SAR/STR drafting processes that give your MLRO clear, well-evidenced reports.
Compliance Policies & Procedures
Business-specific AML, KYC, screening, monitoring and operational policies and SOPs written to be used, not shelved.
Business-Wide AML Risk Assessment
A business-wide financial crime risk assessment that links every inherent risk to real controls and residual risk.
Compliance Audits & Independent AML Reviews
Independent file testing and control reviews that show exactly where you stand and what to fix first.
Compliance Monitoring & Testing
A second-line monitoring plan with regular testing, QA sampling and issue tracking that catches gaps early.
MLRO & Compliance Officer Support
Experienced support for your MLRO or compliance officer: investigations, reporting, board MI and regulatory correspondence.
AML Compliance Training
Role-based AML, sanctions, fraud and conduct training with real fintech case studies and completion records.
Periodic Reviews & KYC Remediation
Risk-based KYC refresh cycles and large back-book remediation projects delivered on time and to a consistent standard.
Licensing & Regulatory
Licensing & Regulatory Support
Licence applications, regulator responses, readiness reviews, safeguarding, reporting and banking partner due diligence.
Fintech Licensing Support (EMI, PI, MSB)
Application preparation for EMI, payment institution and MSB licences and registrations across the UK, EU, US and Canada.
Regulatory Response Support
Clear, complete and well-evidenced responses to regulator letters, information requests, visits and findings.
Regulatory Readiness & Gap Assessment
Gap assessments, evidence packs and remediation tracking that prepare you for regulators, audits and partner reviews.
Banking & Partner Due Diligence Support
Questionnaires, evidence packs and review preparation that help you win and keep banking and payout partners.
Regulatory Reporting Support
Data preparation, review and calendars for periodic returns, threshold reports and other regulatory submissions.
Safeguarding Compliance (EMI & PI)
Safeguarding policies, daily reconciliations, audit preparation and resolution packs for EMIs and payment institutions.
Payment Operations
Payment Operations & Back-Office Outsourcing
Transaction processing, reconciliation, exceptions, onboarding, disputes and complete back-office delivery.
Payment Operations Management
Day-to-day management of settlements, partner coordination, cut-offs, status tracking and operational reporting.
Transaction Processing
Accurate, controlled processing of payments with validation, status management, reprocessing and escalation.
Payment Reconciliation Services
Daily bank, partner, ledger and safeguarding reconciliations with fast investigation of every break.
Failed Payments & Exceptions Management
Investigation and resolution of failed, returned, delayed and stuck payments, with root-cause fixes.
Merchant & Agent Onboarding
End-to-end onboarding of merchants and agents, from application and KYB to risk assessment and activation.
Chargeback & Dispute Management
Dispute handling, evidence and representments managed to scheme deadlines, plus analysis that reduces future disputes.
End-to-End Back-Office Outsourcing
A dedicated virtual back office covering onboarding, payments, reconciliation, compliance ops, reporting and admin.
Treasury & Liquidity
Treasury & Liquidity Management
Payout partner deals, liquidity and pre-funding, FX rates and margins, settlements and treasury reporting.
Treasury Management Outsourcing
Daily cash and currency positions, funding plans, treasury controls and reporting for payment businesses.
Payout Partner Management
Sourcing, negotiating, onboarding and managing payout partners, with performance reviews and corridor expansion.
Liquidity & Pre-Funding Management
Corridor forecasts, pre-funding schedules and buffer levels that keep payouts running without idle capital.
FX Rate & Margin Management
Rate benchmarking, margin monitoring and pricing analysis that keep you competitive and profitable.
Settlement Management
Partner and merchant settlement cycles managed, reconciled and reported accurately.
Customer Support
Customer Support & Experience Outsourcing
Chat, email, phone and social support, complaints handling and reputation management by fintech-trained agents.
Customer Support Outsourcing
Live chat, email, phone and social support handled by agents trained in payments, KYC and fraud.
Complaints Handling
Complaints logged, investigated and answered within regulatory timelines, with root-cause analysis and MI.
Reputation & Review Management
Review monitoring, professional responses and feedback loops across Trustpilot, Google and app stores.
Tele Sales & Retention
Tele Sales, Lead Generation & Customer Retention
Outbound tele sales, lead generation, activation, retention, win-back and B2B business development.
Fintech Tele Sales Outsourcing
Outbound and inbound calling that converts leads and sign-ups into active, transacting customers.
B2B & B2C Lead Generation
Prospect research, outreach, qualification and appointment setting for B2B and B2C fintech growth.
Customer Retention & Win-Back
Churn analysis, retention calls, VIP care and win-back campaigns that keep customers transacting.
Partnerships & Business Development
Partnership research, outreach, proposals and referral networks that open new revenue channels.
Digital Marketing & Design
Fintech Digital Marketing, Ads & Design
Social media, Meta, Google and TikTok Ads, SEO, content, branding and graphic design built for regulated fintech.
Social Media Management
Content calendars, posts, reels and community management that build trust in your financial brand.
Meta Ads for Fintech
Facebook and Instagram campaigns built around financial ad policies, sharp targeting and creative testing.
Google Ads for Fintech
Search, Performance Max, YouTube and app campaigns that capture people already searching for your service.
TikTok Ads for Fintech
Native short-form video campaigns and creator content that reach younger and diaspora audiences on TikTok.
SEO for Fintech
Technical SEO, corridor and product pages, content and authority building that grow organic sign-ups.
Graphic Design for Fintech
Social posts, ad creative, rate cards, pitch decks, infographics and branded materials for financial brands.
Fintech Content Writing
Website copy, articles, guides, emails and white papers written with real fintech expertise.
Fintech Branding & Brand Identity
Brand strategy, visual identity, tone of voice and guidelines that position your fintech as credible and distinctive.
Technology & IT Governance
Technology & IT Governance for Fintechs
IT governance, API integrations, vendor risk, business continuity, disaster recovery and security policies.
IT Governance & Controls
Access, change, incident and asset controls with policies, registers and evidence that satisfy auditors.
API Integration Support
Coordination of payout, banking, KYC and screening integrations from requirements and UAT to go-live.
Vendor & Outsourcing Risk Management
Due diligence, criticality assessment, monitoring and exit planning for vendors and outsourced providers.
Business Continuity Planning
Impact analysis, recovery priorities, scenario plans and testing that keep critical services running.
Disaster Recovery Planning
Recovery objectives, backup strategy, recovery runbooks and DR testing for systems and data.
Information Security Policies
A practical security policy suite, awareness training and penetration test coordination with remediation tracking.