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Industries
Scalable operations for neobanks and digital banking apps
Hilix provides the onboarding, financial crime, disputes and customer support capacity neobanks need to scale, often in partnership with sponsor banks or e-money licences.
Regulatory landscape
FCA (UK), national competent authorities (EU), sponsor bank requirements (US), FINTRAC (Canada)
Overview
How Hilix supports neobanks
Neobanks promise seamless digital experiences, but behind the app sit large operational teams handling verification, fraud, disputes, complaints and support. Sponsor banks and regulators expect controls equal to traditional banks.
We give neobanks flexible, experienced capacity across these functions. Whether you need to clear an onboarding backlog, add fraud analysts or launch round-the-clock support, Hilix scales with your growth.
Challenges we solve
What neobanks need to get right
Recommended services
Hilix services for neobanks
KYC Verification Services
Fast, consistent customer identity checks and onboarding decisions, with every case fully evidenced.
KYB Verification (Know Your Business)
Business customer onboarding with company, ownership, UBO and director checks done thoroughly and documented clearly.
Fraud Prevention & Investigation
Fraud rules, behavioural indicators and case investigation that cut losses from account takeover, scams and mule activity.
Chargeback & Dispute Management
Dispute handling, evidence and representments managed to scheme deadlines, plus analysis that reduces future disputes.
Customer Support Outsourcing
Live chat, email, phone and social support handled by agents trained in payments, KYC and fraud.
Complaints Handling
Complaints logged, investigated and answered within regulatory timelines, with root-cause analysis and MI.
Banking & Partner Due Diligence Support
Questionnaires, evidence packs and review preparation that help you win and keep banking and payout partners.
Social Media Management
Content calendars, posts, reels and community management that build trust in your financial brand.
FAQ
Neobanks: common questions
Can you work with our sponsor bank’s requirements?
Yes. We align procedures and reporting with sponsor bank programme requirements.
Do you handle card disputes?
Yes. We manage disputes to scheme deadlines on the issuer side.
Can you scale quickly for a launch?
Yes. We plan staffing ahead of launches and marketing campaigns.