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Payment Operations
Payment operations management that keeps money moving
We manage the daily flow of payments across your partners and rails: monitoring statuses, meeting cut-offs, coordinating with partners and reporting on every exception.
At a glance
Daily payment flow management
Cut-off and calendar management
Partner coordination
Status updates
Supporting fintechs in the UK, EU, US and Canada
Overview
Coordinated operations across every partner and rail
As payment businesses add corridors and partners, operations become a web of portals, files, emails and spreadsheets. Without strong management, cut-offs are missed, statuses go stale and customers chase payments that nobody owns.
Hilix provides an operations team that owns the daily flow. We monitor payment statuses, chase partners, manage cut-offs and holidays, coordinate releases and keep stakeholders informed. Every issue is logged with an owner and a resolution time.
What’s included
Everything included in Payment Operations Management
Who this is for
- Remittance businesses with multiple payout partners
- EMIs and wallets running payouts and collections
- PSPs managing merchant settlements
- Fintechs with fragmented operational processes
What you receive
- Documented operational workflows
- Daily operations log and handovers
- Partner performance tracking
- Exception and incident records
- Daily and monthly operations MI
How we work
How we take over your operations
Map
We document current workflows, systems, partners, volumes and pain points.
Standardise
SOPs, controls, SLAs and escalation paths agreed and written down.
Run
Our team operates the queues in your systems with daily handovers.
Optimise
Exception root causes analysed and fixed to reduce manual work over time.
FAQ
Payment Operations Management: common questions
Which payment types do you handle?
We work across bank transfers, cash pickup, mobile wallet payouts, card payouts and local rails, depending on your model and partners.
Can you work in our back office?
Yes. We work in your back office, partner portals and ticketing tools with access you control.
Do you handle payment approvals?
Approvals follow your controls. We prepare and check, while final release can remain with your nominated approvers.
Keep exploring
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Transaction Processing
Accurate, controlled processing of payments with validation, status management, reprocessing and escalation.
Failed Payments & Exceptions Management
Investigation and resolution of failed, returned, delayed and stuck payments, with root-cause fixes.
Payout Partner Management
Sourcing, negotiating, onboarding and managing payout partners, with performance reviews and corridor expansion.
All Payment Operations services
Transaction processing, reconciliation, exceptions, onboarding, disputes and complete back-office delivery.