Home / Services / Outsourced Fintech Team
Flagship engagement
Your outsourced fintech operations team, ready from day one
One dedicated, multi-skilled Hilix team runs your compliance, operations, treasury, customer support, sales and marketing, under one contract, one set of SLAs and one point of accountability.
Why one team
Stop stitching together freelancers, agencies and stretched employees
Most growing fintechs run on a patchwork: a part-time compliance consultant, an overloaded operations lead, a marketing agency that does not understand financial promotions and a support inbox nobody owns. Work falls between the gaps, and leadership spends its time coordinating instead of growing the business.
Hilix replaces the patchwork with one experienced team. Our people have spent 8+ years inside UK, EU, US and Canadian fintechs, and they already work together. Compliance talks to operations, support talks to fraud and marketing talks to sales, because they are the same team.
Engagement models
Choose how you work with us
Start small or hand over a complete function. Change the mix as you grow.
What is covered
Every function your fintech needs, except accounting
17 services
Compliance & AML
KYC, KYB, screening, transaction monitoring, SARs, policies, audits and MLRO support run by experienced fintech compliance practitioners.
6 services
Licensing & Regulatory
Licence applications, regulator responses, readiness reviews, safeguarding, reporting and banking partner due diligence.
7 services
Payment Operations
Transaction processing, reconciliation, exceptions, onboarding, disputes and complete back-office delivery.
5 services
Treasury & Liquidity
Payout partner deals, liquidity and pre-funding, FX rates and margins, settlements and treasury reporting.
3 services
Customer Support
Chat, email, phone and social support, complaints handling and reputation management by fintech-trained agents.
4 services
Tele Sales & Retention
Outbound tele sales, lead generation, activation, retention, win-back and B2B business development.
8 services
Digital Marketing & Design
Social media, Meta, Google and TikTok Ads, SEO, content, branding and graphic design built for regulated fintech.
6 services
Technology & IT Governance
IT governance, API integrations, vendor risk, business continuity, disaster recovery and security policies.
How it works
From first call to go-live in four steps
Discovery call
A free 30-minute call to understand your business, challenges, volumes and goals.
Scope and proposal
A clear proposal with team structure, services, SLAs, timeline and pricing.
Onboarding
Access, training on your procedures, SOP review and a controlled handover.
Go live and report
Your team operates to SLA with weekly reporting and monthly service reviews.
What you gain
- Speed: experienced people productive in weeks, not months
- Control: documented processes, audit trails and clear MI
- Flexibility: scale up for launches and peaks, scale down without redundancy costs
- Cost efficiency: no recruitment fees, idle capacity or management overhead
- Focus: leadership time back for product, partners and growth
What stays with you
- Risk appetite and strategic decisions
- Formal regulatory roles such as your MLRO or nominated officer
- Approval and release of payments and funding
- Ownership of your systems, data and accounts
- Final sign-off on financial promotions where required
FAQ
Outsourced fintech team: common questions
How big is a typical Hilix team?
It depends entirely on your needs. Some clients start with two or three specialists, others use a larger team across several functions. We size the team to your volumes and grow it with you.
Will our team be shared with other clients?
Dedicated team members work only on your business. Fractional specialists split their time across a small number of clients, with strict confidentiality.
Can we combine Hilix with our in-house staff?
Yes. Many clients keep key roles in-house and use Hilix for volume, specialist skills or extended hours.
How is pricing structured?
Usually a monthly fee based on team size and scope, or a fixed fee for projects. You receive a clear proposal after the discovery call.
Do you offer accounting or bookkeeping?
No. We focus on compliance, operations, treasury, support, sales, marketing and technology governance. Accounting stays with your accountants.