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Payment Operations
A complete fintech back office, without building one
Hilix provides a dedicated virtual back-office team that handles onboarding, payments, reconciliation, compliance operations, reporting and administration as one joined-up service.
At a glance
Onboarding operations
Payment operations
Reconciliation
Compliance operations
Supporting fintechs in the UK, EU, US and Canada
Overview
One team, every back-office task, clear accountability
Hiring, training and managing separate teams for KYC, payments, reconciliation, exceptions, reporting and admin is slow and expensive, especially before you reach scale. Gaps between teams are also where errors happen.
Hilix gives you a single back-office team with a dedicated lead, shared SOPs and one set of SLAs. Work flows across functions without hand-off problems, and you get one consolidated view of operational performance. Scale the team up or down as volumes change.
What’s included
Everything included in End-to-End Back-Office Outsourcing
Who this is for
- Fintechs launching or scaling quickly
- Founders who want to focus on product and growth
- Businesses replacing an underperforming provider
- Firms consolidating several freelancers or vendors
What you receive
- Dedicated back-office team and lead
- Unified SOP library
- Consolidated SLA reporting
- Monthly service reviews
- Scalable staffing plan
How we work
How we take over your operations
Map
We document current workflows, systems, partners, volumes and pain points.
Standardise
SOPs, controls, SLAs and escalation paths agreed and written down.
Run
Our team operates the queues in your systems with daily handovers.
Optimise
Exception root causes analysed and fixed to reduce manual work over time.
FAQ
End-to-End Back-Office Outsourcing: common questions
What does a dedicated team look like?
It depends on your volumes. A typical start is a team lead plus analysts covering the functions you need, with capacity added as you grow.
Is this cheaper than hiring in-house?
For most growing fintechs, yes, because you avoid recruitment, training, management overhead and idle capacity, while getting experienced staff from day one.
Can you work alongside our in-house team?
Yes. Many clients keep core roles in-house and use Hilix for volume, extended hours or specialist work.
Keep exploring
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