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Payment Operations
Merchant and agent onboarding that is fast and well controlled
We handle merchant and agent onboarding end to end: application review, document collection, KYB, risk assessment and activation, so good partners go live quickly.
At a glance
Application review
Document collection
KYB and screening
Website and activity review
Supporting fintechs in the UK, EU, US and Canada
Overview
Your merchants and agents carry your risk
For PSPs and remittance networks, merchants and agents are an extension of your business. Weak onboarding lets in prohibited activity, high fraud and chargeback risk and agents who ignore your controls. Slow onboarding loses good partners to competitors.
Hilix runs a structured onboarding pipeline. We check applications, collect documents, perform KYB and website reviews, assess risk against your appetite and prepare files for approval. Once approved, we coordinate activation and set monitoring parameters.
What’s included
Everything included in Merchant & Agent Onboarding
Who this is for
- PSPs and payment facilitators
- Remittance and MSB agent networks
- B2B platforms onboarding business users
- Acquirers outsourcing pre-underwriting work
What you receive
- Onboarding pipeline managed to SLA
- Complete onboarding and KYB files
- Risk ratings and limit recommendations
- Agent and merchant onboarding procedures
- Pipeline and conversion MI
How we work
How we take over your operations
Map
We document current workflows, systems, partners, volumes and pain points.
Standardise
SOPs, controls, SLAs and escalation paths agreed and written down.
Run
Our team operates the queues in your systems with daily handovers.
Optimise
Exception root causes analysed and fixed to reduce manual work over time.
FAQ
Merchant & Agent Onboarding: common questions
Do you make the final approval decision?
Final approval stays with your credit or risk approvers. We prepare complete files with recommendations.
Can you review merchant websites?
Yes. We check products, terms, refund policies and compliance with card scheme and your own rules.
Can you support agent due diligence and training?
Yes. For agent networks we perform due diligence and can deliver agent compliance training.
Keep exploring
Related services
KYB Verification (Know Your Business)
Business customer onboarding with company, ownership, UBO and director checks done thoroughly and documented clearly.
Chargeback & Dispute Management
Dispute handling, evidence and representments managed to scheme deadlines, plus analysis that reduces future disputes.
Fraud Prevention & Investigation
Fraud rules, behavioural indicators and case investigation that cut losses from account takeover, scams and mule activity.
All Payment Operations services
Transaction processing, reconciliation, exceptions, onboarding, disputes and complete back-office delivery.