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Back-office and compliance support for payment institutions
We help authorised and small payment institutions meet regulatory obligations and run efficient operations, from AML and safeguarding to processing and reconciliation.
Regulatory landscape
FCA (UK), national competent authorities and EBA guidelines (EU)
Overview
How Hilix supports payment institutions
Payment institutions carry obligations similar to EMIs: safeguarding, AML, conduct, complaints, reporting and resilience. Many operate with lean teams, so a single gap or absence can create real risk.
Hilix gives you a reliable extension of your team. We run compliance queues, safeguarding, reconciliation and payment operations, and help you prepare for regulatory reviews and partner due diligence.
Challenges we solve
What payment institutions need to get right
Recommended services
Hilix services for payment institutions
Regulatory Readiness & Gap Assessment
Gap assessments, evidence packs and remediation tracking that prepare you for regulators, audits and partner reviews.
AML/CFT Compliance Outsourcing
A complete anti-money laundering and counter-terrorist financing programme, designed and operated for your business model.
Safeguarding Compliance (EMI & PI)
Safeguarding policies, daily reconciliations, audit preparation and resolution packs for EMIs and payment institutions.
Payment Reconciliation Services
Daily bank, partner, ledger and safeguarding reconciliations with fast investigation of every break.
Payment Operations Management
Day-to-day management of settlements, partner coordination, cut-offs, status tracking and operational reporting.
End-to-End Back-Office Outsourcing
A dedicated virtual back office covering onboarding, payments, reconciliation, compliance ops, reporting and admin.
MLRO & Compliance Officer Support
Experienced support for your MLRO or compliance officer: investigations, reporting, board MI and regulatory correspondence.
IT Governance & Controls
Access, change, incident and asset controls with policies, registers and evidence that satisfy auditors.
FAQ
Payment Institutions: common questions
Do you support small payment institutions?
Yes. Our services scale for small and authorised PIs alike.
Can you prepare us for a regulatory visit?
Yes. We run readiness reviews, prepare evidence and brief your team.
Can you replace our current outsourced provider?
Yes. We plan a controlled transition with knowledge transfer and parallel running where needed.