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Compliance & AML
Outsourced KYC verification that onboards good customers fast and stops the rest
Our KYC analysts review identity documents, liveness results, addresses and risk signals inside your onboarding tools, making consistent decisions to SLAs that protect both conversion and compliance.
At a glance
Identity document review
Liveness and selfie checks
Proof of address
Customer risk scoring
Supporting fintechs in the UK, EU, US and Canada
Overview
Speed and control at the front door of your business
Every customer who waits days for verification is a customer you may lose. Every customer approved without proper checks is a risk you will eventually have to explain. KYC is where growth and compliance meet, and it needs people who understand both.
Hilix provides trained KYC analysts who work your manual review queue, handle document exceptions, request additional information and escalate high-risk profiles. We follow your procedures, or help you write better ones, and we track turnaround, approval rates and quality so you always know how onboarding is performing.
What’s included
Everything included in KYC Verification Services
Who this is for
- Consumer remittance and wallet apps with high sign-up volumes
- EMIs and neobanks scaling across new countries
- Fintechs with growing manual review backlogs
- Teams that need weekend or extended-hours KYC cover
What you receive
- Cleared KYC queues to agreed turnaround times
- Consistent, documented onboarding decisions
- Daily and weekly onboarding MI and backlog reports
- Quality assurance sampling with feedback loops
- Updated KYC procedures and decision guides
How we work
How we take over or build your compliance function
Diagnose
We review your policies, risk assessment, case files, queues and systems to see what works, what is missing and what is exposed.
Design
We agree scope, service levels, escalation rules and the decisions that stay with your MLRO, then document them.
Operate
Our analysts work inside your tools, clear queues to agreed SLAs and record every decision with evidence.
Report and improve
Weekly and monthly MI, quality checks and trend analysis feed continuous improvement and board reporting.
FAQ
KYC Verification Services: common questions
What turnaround times can you support?
Turnaround depends on volume and complexity, but we agree clear SLAs up front, for example same-day decisions for standard cases, and staff the queue to meet them.
Which KYC platforms do you work with?
We work inside the platforms you already use, such as Onfido, Sumsub, Jumio, Veriff, ComplyAdvantage-linked flows and in-house back offices.
Can you clear a backlog quickly?
Yes. Backlog clearance is a common starting point. We add analysts temporarily, prioritise by risk and age, and hand back a clean queue with a plan to keep it that way.
Keep exploring
Related services
KYB Verification (Know Your Business)
Business customer onboarding with company, ownership, UBO and director checks done thoroughly and documented clearly.
Customer Due Diligence (CDD)
Risk-based CDD standards covering identity, purpose, expected activity and ongoing review, applied consistently.
Enhanced Due Diligence (EDD)
Deep reviews of high-risk customers, PEPs and complex relationships, with source of wealth evidence and approval packs.
All Compliance & AML services
KYC, KYB, screening, transaction monitoring, SARs, policies, audits and MLRO support run by experienced fintech compliance practitioners.