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Tele Sales & Retention
Customer retention that brings customers back and keeps them
We identify customers at risk of leaving, call and message them with the right offer, manage your high-value customers personally and win back those who have lapsed.
At a glance
Churn analysis
Retention calls
Win-back campaigns
VIP management
Supporting fintechs in the UK, EU, US and Canada
Overview
Keeping a customer costs less than finding one
Remittance and payment customers often switch providers for a better rate, a bad experience or simply because a competitor reached them first. Each lost regular sender represents significant lifetime revenue.
Hilix analyses your customer activity to identify churn risk, segments customers by value and behaviour and runs targeted retention and win-back campaigns by phone, SMS, email and WhatsApp. High-value customers receive personal account management that builds loyalty.
What’s included
Everything included in Customer Retention & Win-Back
Who this is for
- Remittance apps with high one-time usage
- Wallets with declining active users
- FX businesses with valuable repeat clients
- Fintechs preparing loyalty programmes
What you receive
- Churn risk segmentation
- Retention and win-back scripts and offers
- VIP customer programme
- Churn reason analysis
- Monthly retention report
How we work
How we build your sales and retention engine
Define
Target segments, offers, goals, compliance rules and success metrics agreed.
Script and train
Compliant scripts, objection handling and product training prepared.
Call and convert
Agents work lists and leads in your CRM with full call logging.
Measure and refine
Conversion data used to refine segments, offers and scripts weekly.
FAQ
Customer Retention & Win-Back: common questions
Which channels do you use?
Phone, SMS, email, WhatsApp and in-app messaging, according to customer consent and your preferences.
Who approves offers?
You define offer budgets and rules. Agents apply them consistently and record usage.
How is success measured?
By reactivated customers, retained transaction volume and revenue compared to a control group where possible.
Keep exploring
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All Tele Sales & Retention services
Outbound tele sales, lead generation, activation, retention, win-back and B2B business development.