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Licensing & Regulatory
Safeguarding compliance that protects customer funds and passes audit
We design and operate the safeguarding processes regulators expect from EMIs and payment institutions, from daily reconciliations to audit preparation and resolution packs.
At a glance
Safeguarding policy and procedures
Daily reconciliations
Break investigation
Resolution pack
Supporting fintechs in the UK, EU, US and Canada
Overview
Safeguarding is under the spotlight
Regulators, especially in the UK, have made safeguarding a supervisory priority. They expect accurate daily reconciliations, clear segregation of customer funds, documented processes, annual audits and the ability to return funds quickly if a firm fails.
Hilix helps you build safeguarding that works in practice. We document your approach, run or review daily reconciliations, investigate breaks, maintain your resolution pack and prepare for safeguarding audits. Weaknesses are escalated immediately with a clear plan.
What’s included
Everything included in Safeguarding Compliance (EMI & PI)
Who this is for
- Authorised and small EMIs
- Payment institutions holding customer funds
- Firms preparing for a safeguarding audit
- Businesses responding to safeguarding findings
What you receive
- Safeguarding policy and procedures
- Daily reconciliation records
- Break logs and investigations
- Up-to-date resolution pack
- Audit evidence pack
How we work
How we handle licensing and regulatory work
Assess
We review your model, current documentation and the requirements of the relevant regulator or partner.
Plan
A clear workplan with owners, document list, evidence needs and realistic timelines.
Prepare
We draft, review and assemble applications, responses and evidence packs with your team.
Support to close
We help answer follow-up questions and track remaining conditions until approval or closure.
FAQ
Safeguarding Compliance (EMI & PI): common questions
Can you perform our daily safeguarding reconciliation?
Yes. We can perform it or independently review your team’s reconciliation each day, depending on your model.
Do you conduct the annual safeguarding audit?
The formal audit is normally performed by a qualified audit firm. We prepare you for it and support remediation of any findings.
What happens if there is a shortfall?
We investigate immediately, help you correct it and escalate to your management, and support any required notification to the regulator.
Keep exploring
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Payment Reconciliation Services
Daily bank, partner, ledger and safeguarding reconciliations with fast investigation of every break.
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Daily cash and currency positions, funding plans, treasury controls and reporting for payment businesses.
Regulatory Reporting Support
Data preparation, review and calendars for periodic returns, threshold reports and other regulatory submissions.
All Licensing & Regulatory services
Licence applications, regulator responses, readiness reviews, safeguarding, reporting and banking partner due diligence.