Last updated: 6 November 2026
Who we are
This website is operated by Hilix Solutions (Private) Limited (“Hilix”, “we”, “us”). This policy explains how we collect, use and protect personal data when you visit our website or contact us. For questions, email connect@hilixsolutions.com.
Information we collect
When you complete a form, email us or message us on WhatsApp, we collect the details you provide, such as your name, email address, phone number, company, market and the information in your message.
When you browse our website, we may collect technical data such as IP address, browser type, pages visited and referring pages through cookies and similar technologies. See our Cookie Policy.
How we use your information
We use personal data to respond to enquiries, arrange consultations, prepare proposals, provide our services, improve our website and, where you have agreed, send relevant updates. We do not sell personal data.
Legal bases
Where data protection laws such as the UK GDPR or EU GDPR apply, we rely on your consent, our legitimate interests in responding to and managing business enquiries, steps taken at your request before entering into a contract, and compliance with legal obligations.
Sharing your information
We may share data with trusted service providers who host our website, deliver email or support our operations, under appropriate confidentiality and data protection terms. We may disclose information where required by law.
International transfers
Our team and service providers may process data in countries outside your own. Where required, we use appropriate safeguards for international transfers.
How long we keep data
We keep enquiry data for as long as needed to respond and manage our relationship, and then for a reasonable period for record keeping, unless a longer period is required by law.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to the processing of your personal data, to withdraw consent and to complain to a data protection authority. To exercise your rights, contact us at connect@hilixsolutions.com.
Security
We use reasonable technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure.
Changes
We may update this policy from time to time. The latest version will always be available on this page.