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Compliance & AML
Fraud prevention that protects your customers, your margins and your partners
We design fraud controls, review fraud alerts and investigate cases across onboarding, accounts and payments, so losses fall and genuine customers keep moving.
At a glance
Fraud rule design
Alert and case review
Account takeover response
Scam and mule detection
Supporting fintechs in the UK, EU, US and Canada
Overview
Fraud moves faster than policy documents
Synthetic identities, account takeover, authorised push payment scams, money mules and first-party fraud evolve every month. Fintechs that rely on static rules or overloaded teams pay for it in losses, chargebacks, reimbursement costs and damaged partner relationships.
Hilix combines fraud analysts with practical rule design. We review real-time and post-event fraud alerts, investigate cases, contact customers where needed and feed patterns back into rules and onboarding controls. You receive clear loss reporting and a fraud strategy that keeps improving.
What’s included
Everything included in Fraud Prevention & Investigation
Who this is for
- Wallets and neobanks facing account takeover
- Remittance firms dealing with scam-related payments
- PSPs and merchants with chargeback fraud
- Fintechs launching new payment methods
What you receive
- Fraud rule set and indicator library
- Investigated and closed fraud cases
- Customer contact and recovery scripts
- Fraud loss and trend MI
- Fraud prevention procedures
How we work
How we take over or build your compliance function
Diagnose
We review your policies, risk assessment, case files, queues and systems to see what works, what is missing and what is exposed.
Design
We agree scope, service levels, escalation rules and the decisions that stay with your MLRO, then document them.
Operate
Our analysts work inside your tools, clear queues to agreed SLAs and record every decision with evidence.
Report and improve
Weekly and monthly MI, quality checks and trend analysis feed continuous improvement and board reporting.
FAQ
Fraud Prevention & Investigation: common questions
Is fraud handled separately from AML?
The controls overlap. We keep fraud and AML processes distinct where needed, but share intelligence so mule activity and scams are also considered for suspicious activity reporting.
Can you support UK APP scam reimbursement rules?
Yes. We help payment firms design scam detection, customer warnings, claim handling and evidence processes that support UK reimbursement requirements.
Do you provide 24/7 fraud cover?
Extended and out-of-hours cover can be arranged depending on your volumes and risk profile.
Keep exploring
Related services
Transaction Monitoring Services
Rule design, daily alert investigation, threshold tuning and MI that keep your monitoring effective and your queues clear.
Chargeback & Dispute Management
Dispute handling, evidence and representments managed to scheme deadlines, plus analysis that reduces future disputes.
Suspicious Activity Reporting (SAR/STR)
Internal referral, investigation and SAR/STR drafting processes that give your MLRO clear, well-evidenced reports.
All Compliance & AML services
KYC, KYB, screening, transaction monitoring, SARs, policies, audits and MLRO support run by experienced fintech compliance practitioners.