Home / Services / Payment Operations / Payment Reconciliation Services
Payment Operations
Payment reconciliation that finds every break and fixes it fast
We reconcile your bank accounts, partner statements, internal ledgers and safeguarding positions every day, investigate breaks and report clearly on what remains open.
At a glance
Bank reconciliation
Partner reconciliation
Safeguarding reconciliation
Break investigation
Supporting fintechs in the UK, EU, US and Canada
Overview
Unreconciled items become losses
Reconciliation is one of the most important controls in a payment business. It catches failed payouts, duplicates, missing funding, partner errors and fraud. When it falls behind, small breaks pile up into large unexplained balances that are expensive and slow to unwind.
Hilix reconciliation analysts work daily across your bank, partner and ledger data. We match, investigate, correct and document. Ageing breaks are escalated, root causes are fixed and you get a clear daily view of your financial position.
What’s included
Everything included in Payment Reconciliation Services
Who this is for
- Remittance firms with many partners and currencies
- EMIs and PIs with safeguarding obligations
- PSPs reconciling acquirers and merchant settlements
- Businesses with an ageing reconciliation backlog
What you receive
- Daily completed reconciliations
- Break logs with investigation notes
- Ageing reports and escalations
- Reconciliation procedures
- Root-cause improvement recommendations
How we work
How we take over your operations
Map
We document current workflows, systems, partners, volumes and pain points.
Standardise
SOPs, controls, SLAs and escalation paths agreed and written down.
Run
Our team operates the queues in your systems with daily handovers.
Optimise
Exception root causes analysed and fixed to reduce manual work over time.
FAQ
Payment Reconciliation Services: common questions
Is this the same as bookkeeping?
No. We reconcile operational payment flows between banks, partners and your transaction ledger. Statutory bookkeeping and accounts stay with your accountants.
Can you clear a historic backlog?
Yes. We often start by clearing aged breaks, then move to a daily reconciliation rhythm.
Which tools do you use?
We work with your reconciliation tools or structured spreadsheets and can help you move to automated matching where volumes justify it.
Keep exploring
Related services
Safeguarding Compliance (EMI & PI)
Safeguarding policies, daily reconciliations, audit preparation and resolution packs for EMIs and payment institutions.
Failed Payments & Exceptions Management
Investigation and resolution of failed, returned, delayed and stuck payments, with root-cause fixes.
Settlement Management
Partner and merchant settlement cycles managed, reconciled and reported accurately.
All Payment Operations services
Transaction processing, reconciliation, exceptions, onboarding, disputes and complete back-office delivery.