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Industries
Compliance, fraud and support for digital wallets at scale
We help wallet providers onboard users quickly, prevent fraud and mule activity, monitor transactions and give customers fast, knowledgeable support.
Regulatory landscape
FCA (UK), national competent authorities (EU), FinCEN and state regulators (US), FINTRAC (Canada)
Overview
How Hilix supports digital wallets
Digital wallets attract large volumes of users and, with them, fraudsters, mule recruiters and account takeover attempts. Tiered KYC, real-time fraud controls and effective monitoring are essential, as is support that resolves problems quickly.
Hilix runs KYC review queues, fraud and AML alert handling, investigations and SAR support, and fintech-trained customer support. Our marketing team can also help you acquire and retain active users.
Challenges we solve
What digital wallets need to get right
Recommended services
Hilix services for digital wallets
KYC Verification Services
Fast, consistent customer identity checks and onboarding decisions, with every case fully evidenced.
Fraud Prevention & Investigation
Fraud rules, behavioural indicators and case investigation that cut losses from account takeover, scams and mule activity.
Transaction Monitoring Services
Rule design, daily alert investigation, threshold tuning and MI that keep your monitoring effective and your queues clear.
Suspicious Activity Reporting (SAR/STR)
Internal referral, investigation and SAR/STR drafting processes that give your MLRO clear, well-evidenced reports.
Customer Support Outsourcing
Live chat, email, phone and social support handled by agents trained in payments, KYC and fraud.
TikTok Ads for Fintech
Native short-form video campaigns and creator content that reach younger and diaspora audiences on TikTok.
Customer Retention & Win-Back
Churn analysis, retention calls, VIP care and win-back campaigns that keep customers transacting.
Complaints Handling
Complaints logged, investigated and answered within regulatory timelines, with root-cause analysis and MI.
FAQ
Digital Wallets: common questions
Can you support tiered KYC?
Yes. We help design tiers, limits and step-up triggers, and operate the reviews.
Do you provide 24/7 fraud and support cover?
Extended and 24/7 cover can be arranged depending on volumes.
Can you help grow active users?
Yes. Our marketing, tele sales and retention teams focus on activation and repeat usage.