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Industries
Merchant risk and operations support for payment service providers
Hilix helps PSPs, payment facilitators and acquirers onboard merchants faster, monitor them effectively and run settlements and disputes without backlogs.
Regulatory landscape
FCA (UK), national competent authorities (EU), card scheme rules and acquirer requirements
Overview
How Hilix supports payment service providers
PSPs live and die by merchant quality. Weak onboarding lets in prohibited or high-risk merchants, while slow onboarding loses good ones. Once live, merchants need monitoring for fraud, chargebacks, laundering and scheme compliance.
Our team runs merchant onboarding and KYB, website reviews and risk assessments, transaction and chargeback monitoring, settlements and dispute handling. You get faster onboarding and stronger control at the same time.
Challenges we solve
What payment service providers need to get right
Recommended services
Hilix services for payment service providers
Merchant & Agent Onboarding
End-to-end onboarding of merchants and agents, from application and KYB to risk assessment and activation.
KYB Verification (Know Your Business)
Business customer onboarding with company, ownership, UBO and director checks done thoroughly and documented clearly.
Transaction Monitoring Services
Rule design, daily alert investigation, threshold tuning and MI that keep your monitoring effective and your queues clear.
Chargeback & Dispute Management
Dispute handling, evidence and representments managed to scheme deadlines, plus analysis that reduces future disputes.
Settlement Management
Partner and merchant settlement cycles managed, reconciled and reported accurately.
Fraud Prevention & Investigation
Fraud rules, behavioural indicators and case investigation that cut losses from account takeover, scams and mule activity.
Payment Reconciliation Services
Daily bank, partner, ledger and safeguarding reconciliations with fast investigation of every break.
B2B & B2C Lead Generation
Prospect research, outreach, qualification and appointment setting for B2B and B2C fintech growth.
FAQ
Payment Service Providers: common questions
Can you review merchant websites?
Yes, for products, terms, refund policies and scheme compliance.
Do you handle high-risk merchants?
We assess them against your appetite and recommend controls, limits or decline.
Can you help us find merchants?
Yes. Our lead generation team can build a merchant pipeline.