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Compliance, safeguarding and operations for e-money institutions
Hilix supports authorised and small EMIs with safeguarding, AML compliance, onboarding, monitoring, regulatory reporting and day-to-day operations.
Regulatory landscape
FCA (UK), national competent authorities and EBA guidelines (EU)
Overview
How Hilix supports electronic money institutions
EMIs combine high customer volumes with strict safeguarding, conduct and AML obligations. Supervisors focus heavily on safeguarding reconciliations, financial crime controls, complaints and operational resilience.
We help EMIs run these functions reliably. Our team performs daily safeguarding reconciliations, operates KYC and monitoring queues, prepares regulatory returns, handles complaints and builds the governance evidence your board and regulator expect.
Challenges we solve
What electronic money institutions need to get right
Recommended services
Hilix services for electronic money institutions
Safeguarding Compliance (EMI & PI)
Safeguarding policies, daily reconciliations, audit preparation and resolution packs for EMIs and payment institutions.
KYC Verification Services
Fast, consistent customer identity checks and onboarding decisions, with every case fully evidenced.
KYB Verification (Know Your Business)
Business customer onboarding with company, ownership, UBO and director checks done thoroughly and documented clearly.
Transaction Monitoring Services
Rule design, daily alert investigation, threshold tuning and MI that keep your monitoring effective and your queues clear.
Regulatory Reporting Support
Data preparation, review and calendars for periodic returns, threshold reports and other regulatory submissions.
Complaints Handling
Complaints logged, investigated and answered within regulatory timelines, with root-cause analysis and MI.
Business Continuity Planning
Impact analysis, recovery priorities, scenario plans and testing that keep critical services running.
Vendor & Outsourcing Risk Management
Due diligence, criticality assessment, monitoring and exit planning for vendors and outsourced providers.
FAQ
Electronic Money Institutions: common questions
Can you run our daily safeguarding reconciliation?
Yes. We perform or independently review it every business day.
Do you support EMI licence applications?
Yes. We prepare compliance, safeguarding, governance and operational documentation for applications.
Can you support agents and distributors?
Yes. We help with due diligence, onboarding and oversight of agents and distributors.