Outsourced compliance, operations, treasury & growth teams for regulated fintechs in the UK, EU, US and Canada

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Category: Operations

Operations

Fintech Customer Support KPIs That Actually Matter

Support teams in fintech need more than response times. These KPIs show service quality, regulatory risk and where your product creates avoidable contacts.

September 30, 2026

Hilix Solutions is the outsourced operating team for regulated fintechs. Practitioners with 8+ years in UK, EU, US and Canadian payments run your compliance, operations, treasury, support, sales and marketing, so you can scale with confidence.

connect@hilixsolutions.com
WhatsApp: +92 319 7270831

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Compliance & AML
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Payment Operations
Treasury & Liquidity
Customer Support
Tele Sales & Retention
Digital Marketing & Design
Technology & IT Governance
Outsourced Fintech Team

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Remittance Companies
Money Service Businesses
E-Money Institutions
Payment Institutions
Digital Wallets
Neobanks
Fintech Startups

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© 2026 Hilix Solutions (Private) Limited. Incorporated with the SECP, Pakistan. Company registration no. 0361565. Hilix provides outsourced operational and advisory support and is not a regulated financial institution.

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Category: Operations

Fintech Customer Support KPIs That Actually Matter