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FAQ
Frequently asked questions
Clear answers about our services, how we work with fintechs and how engagements are structured.
General
About Hilix
What is Hilix Solutions?
Hilix Solutions is an outsourced operating partner for regulated fintechs, providing experienced teams for compliance, licensing, payment operations, treasury, customer support, tele sales, marketing and technology governance.
Who are your typical clients?
Remittance companies, MSBs, EMIs, payment institutions, PSPs, wallets, neobanks, FX businesses, B2B payment platforms and fintech startups.
Where are your clients based?
Mainly in the United Kingdom, European Union, United States and Canada, with payout corridors and operations worldwide.
Do you offer accounting services?
No. We cover every core fintech function except accounting and bookkeeping.
Compliance
Compliance and regulatory
Can you act as our compliance team?
Yes. We can run daily compliance operations while your appointed MLRO or compliance officer keeps formal accountability and final decisions.
Which compliance tasks do you cover?
KYC, KYB, CDD, EDD, sanctions and PEP screening, adverse media, transaction monitoring, fraud, SAR support, policies, risk assessments, audits, monitoring, training and remediation.
Do you help with licences?
Yes. We prepare compliance, safeguarding, governance and operational documentation for EMI, PI, MSB and FINTRAC applications and registrations.
Can you help respond to a regulator?
Yes. We analyse requests, gather evidence, draft responses and build remediation plans.
Do you guarantee regulatory outcomes?
No adviser can guarantee a regulatory decision. We make sure your work is complete, accurate and well evidenced.
Operations and treasury
Operations and treasury
Can you run our payment operations?
Yes. We handle processing, status tracking, partner coordination, reconciliation, exceptions, settlements and back-office work.
Does Hilix move or hold client money?
No. We never hold client funds. Approval and execution of payments and funding transfers remain with your authorised signatories.
Can you negotiate with our payout partners?
Yes. Our treasury team prepares negotiation positions, compares offers and manages partner performance.
Do you provide 24/7 cover?
Extended hours, weekend and 24/7 cover can be arranged for support, operations and fraud.
Growth
Sales, marketing and design
Which ad platforms do you manage?
Meta (Facebook and Instagram), Google (Search, Performance Max, YouTube and app campaigns) and TikTok.
Do you offer SEO?
Yes. Technical SEO, keyword strategy, landing pages, expert content, authority building and app store optimisation.
Do you provide tele sales?
Yes. Activation calls, lead generation, retention and win-back campaigns, and B2B business development.
Can you design our marketing materials?
Yes. Our graphic designers create social posts, ad creative, rate cards, decks, infographics and branded documents.
Working together
Engagement and pricing
How do engagements work?
Choose a dedicated team, fractional specialists or a fixed-scope project. Many clients combine them.
How is pricing calculated?
Usually a monthly fee based on team size and scope, or a fixed fee for projects. We send a clear proposal after the discovery call.
How quickly can you start?
Most engagements begin within one to three weeks, depending on access, training and scope. Urgent regulatory work can start sooner.
How do we contact you?
Book a consultation online, email connect@hilixsolutions.com or message us on WhatsApp.