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About Hilix
Fintech practitioners who have done the job, now working for you
Hilix Solutions brings together compliance officers, analysts, operations and treasury specialists, support and sales teams, marketers and designers who have spent 8+ years inside regulated fintechs across the UK, EU, US and Canada.
At a glance
8+ years
Average fintech experience
10+ clients
Served with multiple services
56+ services
Across eight teams
4 core markets
UK, EU, US and Canada
Our story
Built from inside the industry
Hilix began with a simple observation. Fintechs were hiring consultants who had never run a KYC queue, agencies that did not understand financial promotions and outsourcing firms that treated payments like any other back-office task. The result was polished documents, missed SLAs and leadership teams stuck coordinating everything themselves.
Our founding team had spent years doing that work inside remittance companies, EMIs, payment institutions and other fintechs. We knew how to clear alert backlogs, prepare for regulator visits, negotiate with payout partners, calm angry customers and launch campaigns that convert. Hilix was created to put that experience to work for growing fintechs, as one accountable team.
Today we support businesses across the UK, EU, US and Canada with every core function except accounting: compliance, licensing and regulatory work, payment operations, treasury, customer support, tele sales, digital marketing, design and technology governance.
Mission
Make strong compliance and operations accessible to every fintech
We give growing payment businesses the experienced people and proven processes that were once only available to large institutions.
Vision
The most trusted operating partner in fintech
We want regulators, banks and customers to see a Hilix-supported business and know it is well run.
Our values
How we work
Our people
The expertise behind every engagement
Our team brings 8+ years of hands-on experience in regulated fintech. For confidentiality, we present our people by discipline rather than by name.
Compliance and AML
Compliance leads, KYC and KYB analysts, EDD specialists, screening and transaction monitoring investigators.
Regulatory and licensing
Specialists in licence preparation, regulator responses, readiness reviews and safeguarding.
Payment operations
Processing, reconciliation, exceptions, settlements and merchant onboarding specialists.
Treasury
Professionals managing payout partners, liquidity, pre-funding, FX rates and margins.
Customer experience
Fintech-trained support agents, complaints handlers and reputation specialists.
Sales and retention
Tele sales agents, lead generation and retention specialists for B2C and B2B.
Marketing and design
Social media managers, Meta, Google and TikTok ads experts, SEO and content specialists and graphic designers.
Technology governance
IT governance, vendor risk, continuity and integration coordination specialists.
Methodology
How every engagement runs
Discover
Understand your business, risks, systems, volumes and goals.
Scope
Agree services, SLAs, responsibilities and reporting in writing.
Deliver
Work in your systems to documented procedures with quality checks.
Report and improve
Weekly and monthly MI, service reviews and continuous improvement.
Trust and security
Confidentiality is built into how we work
We handle sensitive customer, financial and strategic information every day. Our working model is designed to keep it safe.
- Confidentiality agreements with every team member
- Role-based, least-privilege access to client systems you control
- Work and records kept in your environment wherever possible
- Data protection and security awareness training for all staff
- Clear separation between clients and engagements
- Documented onboarding and offboarding of access